A thought by John C. Maxwell from his
book, Leadershift (p. 111). HarperCollins Leadership. Kindle Edition.
(Click on the book title to go to Amazon.com to buy the book.)
And we want that, don’t we?
John says, “You’ve probably heard the
expression, ‘It doesn’t get any better than this.’ Well, I have news for you.
It can get better. Everything can get better. And as leaders, we should be
catalysts for improvement. We need to champion the idea expressed by poet James
Russell Lowell, who said, ‘Creativity is not the finding of a thing, but making
something out of it after it is found.’”
John goes on, “I have a process for
making things better that I use with my team. I call it 10-80-10. Whenever we
start on a task or project, the first thing I do is identify the target, which
represents approximately 10 percent of the process. So, the first 10 of
10-80-10 focuses on knowing what we want to accomplish. After all, how can I
find what I don’t know that I’m looking for? This sets up the next part of the
process, which is the 80 percent. The focus here is production. Now that the
task has been set in the right direction, the team finds the way to execute it.
Sometimes they have to try things out, practice different approaches, find out what
works.”
He continues, “I’ve observed that when
most teams reach this point, the leader is done. However, there’s still one
more step to take things to a whole new level. This is the final 10 in 10–80–10.
This last 10 percent is like putting the cherry on top. Once the team has the
strategy and process down and everything’s working, I see if there’s a way to
make it even better.”
He then says, “Can we take an idea to
the next level? Can we target a message even more sharply? Can we make a
client’s experience even better? Can we add something to an event to make it
spectacular? Is there anything important that the rest of the team didn’t see
because they were too far into the weeds and didn’t have perspective? What can
we do to go the extra mile? This phase is where great innovation often occurs,
and we are able to maximize ideas. It’s also the reason we as a team are so
often able to exceed expectations.”
And that is what we want, isn’t it?
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