A thought by John Townsend from his book, People Fuel (p. 70). Zondervan. Kindle Edition. (Click on the book title to go to Amazon.com to buy the book.) Ok, let’s say that. John goes on, “The objective memory is the facts: he didn’t attend to the client’s needs in time to preserve the business relationship. The subjective memory is shame, guilt, and a sense of defeat. Feeling shame! “We know that shame, guilt, and defeat can paralyze a person; it does no good for him or the organization. So when a competent boss analyzes what happened, he is best served by doing two things. He affirms the facts: ‘Yes, the loss of the account is your responsibility, and it was a significant failure.’ But then instead of heaping on more shame, guilt, and defeat, he says, ‘I understand how you’re beating yourself up over this. At the same time, I believe in you and your talents. I am not overly concerned about this, because I know your character. I had my own learning curve in your po
Continuing a thought from a book I am reading...